All orders are processed and shipped from our warehouse in Sydney and we aim to dispatch your order within 1-3 business days. Additional delays might happen due to increased volume of orders and holiday periods. Rest assured we are working hard to get your orders dispatched in a timely manner.
EXPRESS DELIVERY: Express Post is a premium delivery service that offers guaranteed next business day (not including public holidays and weekends) delivery of your parcel within the Express Post network. Check here if your address is within the Express Post network to qualify for guaranteed next day delivery.
For EXPRESS shipments, all orders must be placed by 7:00 am Sydney Time for guaranteed processing of orders the same day.
All orders are typically processed within 1-3 business days, but may exceed that time during our busier seasons. It should arrive between 3-7 business days depending on your location. Regional areas can take up to more than 7 business days.
NOTE: Orders placed on Friday (excluding express before 7:00 am Sydney Time), Saturday, and Sunday will not be processed until Monday. *Any incorrect information within your order will delay processing time
**To ensure efficient processing and delivery, it is possible that we might combine orders that were placed days apart by the same customer that is going to the same shipping address.
***Standard Shipping with Insurance - this insures the package during the transit time. Lost packages only covers shipment in transit, not after the package has been marked as delivered.
*** Once your order has been placed, unfortunately, you can’t make any changes once you’ve completed the checkout process, since we send your order information directly to our warehouse system for a speedy delivery. If you wish to replace or exchange your items, please refer to our Returns & Exchanges Policy Page
For International Orders ( Outside Australia )
Your orders will be shipped from one of our warehouses located in Sydney, Australia / Southampton, UK or Pennsylvania, USA . If you are outside of Australia or United Kingdom or United States of America you may be susceptible to customs fees. Custom fees are vary depending on the country and will be charged upon reaching the destination country.
You as the customer, are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these fees is necessary to release your order from customs.
The grand total of your order as displayed on the checkout does not include any additional duties required. The carrier, prior to delivery, will inform you of any additional duties if required. Please research your countries laws to determine how much you will pay.
If you refuse to pay the fees and the order is shipped back to Royal Essence, a shipping and handling fee will be deducted from your refund.